Frequently asked questions
Shipping & delivery
How long does delivery take?
1–3 business days to process, then 3–7 business days in transit within the US. During high-volume periods processing can take up to 5 business days. International orders take 7–21 business days after dispatch, depending on customs.
How much is shipping?
Standard shipping within the US is free. Express is $8, or free on orders over $70. International Standard is $19.99 and International Express is $39.99.
Where do you ship from?
Darby, Pennsylvania.
Where do you ship to?
The United States, plus 27 international destinations including Canada, the UK, most of the EU, Australia, New Zealand, Japan, Korea, Singapore and the UAE.
Will I get tracking?
Yes, on every order, emailed once the parcel is dispatched.
Do international orders pay customs charges?
Import duties, taxes and customs fees are charged by the destination country and are the recipient's responsibility. They are not included in the price or shipping fee.
Returns & refunds
What's your returns window?
14 days from the delivery date, on unused and unopened items in original retail packaging, with proof of purchase. Email sales@jammtrade.com with your order number before sending anything back.
Who pays return shipping?
The customer, unless the return is due to our error.
How long until I'm refunded?
5–10 business days after we receive and inspect the return, back to your original payment method.
Can I return electronics?
Only if unused, in original packaging, with all accessories and documentation. Items that have been powered on or registered are not eligible unless defective.
Can I return a fragrance?
Only if the outer seal and original packaging are fully intact. Opened or used fragrances are not eligible unless the item arrived damaged, defective or incorrect.
My item arrived damaged or wrong.
Email sales@jammtrade.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We cover this — you won't pay return shipping on our error.
Products
Are the photos the actual product?
Yes. Every product photo is the real item. We don't use rendered or illustrative imagery on product pages.
Are your products authentic?
Yes. We are an independent retailer sourcing from authorised distributors and suppliers. We are not affiliated with or endorsed by the brands we stock unless stated.
Orders & payment
Is checkout secure?
Checkout runs on Shopify's payment infrastructure. We never see or store your card details.
Can I cancel or change my address?
Yes, if the order hasn't dispatched. Email sales@jammtrade.com with your order number as soon as possible — orders process in 1–3 business days.
My discount code isn't working.
WELCOME10 is one order per customer and needs a $25 subtotal. It can't be combined with other codes.